Packages are generally shipped within 3 days of receipt of payment. They are shipped via Colissimo with a tracking number.
We recommend that you group all of your items into one order.
We cannot combine two orders placed separately and shipping charges will apply to each separate order.
Your package is shipped at your own risk, but special attention is paid to fragile items.
Your items will be properly protected and packed in suitable boxes.
You have 14 days to return your package. You are responsible for the costs of returning items.
In the event of a failed delivery, you must contact Colissimo, and provide them with the tracking number that was communicated to you.
The shipping costs include the costs of preparation and packaging as well as the shipping costs.
Shipping costs are set at 6 euros for mainland France (a supplement of 1.80 € per product is applied for certain purchases). For any other destination, you must make a specific request via the "contact" tab. The shipping costs specific to your destination will be communicated to you as soon as possible.
In accordance with regulatory provisions, you can return any item you are not fully satisfied with within 14 days of delivery and receive a full refund.
To return an item, log into your account, select "History and details of my orders" then click on the return product button.
You will receive in return by email, within two to three days, a return slip to print and affix to the package you have made. You must leave the package at a post office of your choice. Please note that the product must be in perfect condition and in its original packaging when it arrives in our warehouse, so it is necessary to take particular care with the over-packaging.
You will receive your refund, minus the return shipping costs, within two to four weeks after receipt of the returned product at our warehouse.