Packages are generally shipped within 3 days of receipt of payment. They are shipped via Colissimo with a tracking number.
We recommend that you consolidate all of your items into one order.
We cannot combine two orders placed separately and shipping charges apply to each.
Your package is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
You have 14 days to return your package. Return costs are your responsibility.
In the event of a delivery failure, you must contact Colissimo, provided with the tracking number that was communicated to you.
The shipping costs include the costs of preparation and packaging as well as the shipping costs.
Shipping costs are set at 6 euros for metropolitan France (a supplement of 1.80 € per product is applied for certain purchases). For any other destination, you must make a specific request via the "contact" tab. The shipping costs specific to your destination will be communicated to you as soon as possible.
In accordance with regulatory provisions, you can return any item you are not fully satisfied with within 14 days of delivery to receive a full refund.
To return an item, log into your account, select "History and details of my orders" then click on the return product button.
You will receive in return by email, within two to three days, a return slip to print and affix to the package you have made. The package must be left by you at a post office of your choice. Please note that the product must be in perfect condition and in its original packaging when it arrives in our warehouse, so it is necessary to take care of its over-packaging.
You will receive your refund within two to four weeks after receipt by our warehouse of the returned product less the cost of the return which will remain your responsibility.