General Conditions of Sale

These general conditions of sale govern all relations between the company SARL Bleu Carmin design, a company with a capital of € 6,000 whose head office is at 20 rue Lamartine 75009 Paris, registered with the Paris RCS under number 822367314, N ° VAT number FR74822367314, and customers of the site Customer service email address:

Prior to any transaction, the customer acknowledges having read these general conditions and expressly declares that he accepts them when he clicks on the "Order" button.


Article 1: Special conditions of sale

The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on the screen (name, price, quantity, color, particularities of the products, cost of services) and expressly declares to accept them without reservation.


Article 2: Validity of the order

The offer on the website is intended exclusively for individuals.


Article 3: Registration and confirmation of the order

Bleu Carmin design confirms receipt of an order by email.

However, the sale will not be concluded until the order is confirmed by Bleu Carmin design, in an email, which will be sent to the customer no later than three working days after registration of the order.

Bleu Carmin design reserves the right not to confirm an order for any reason whatsoever, relating in particular to the availability of products, a problem concerning the order received, an abnormal order, a foreseeable problem concerning the delivery to be made, or a dispute relating to a previous order. In this case, Bleu Carmin design will inform the customer no later than 5 working days after registration of the order, and will refund the customer without delay.

If one of the products in an order is unavailable, the rest of the order is shipped.


Article 4: Price

The price is expressed in Euros and all taxes included. The price indicated on the product sheets does not include transport. Bleu Carmin design reserves the right to modify its prices at any time but undertakes to apply the prices in force which will have been indicated when the order is placed, subject to their availability on that date.


Article 5: Terms of payment and security

Payment is only made by credit card on a secure banking server.

Credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to Crédit Mutuel. Bleu Carmin design has no access to these contact details, and does not keep them on its servers. In case of problem, please contact us at the following address:


Article 6: Retention of title

The products remain the property of Bleu Carmin Design until full payment of the order.


Article 7: Terms and delivery times

Place of delivery: In principle, the delivery of the products will take place, after registration of the payment of the Order, to the delivery address indicated by the customer during the placing of the Order.

Participation in preparation and delivery costs: The amount inclusive of all taxes (TTC) of the customer's participation in the costs of logistics preparation (processing; shipping) and delivery of the Order will be indicated to the customer before the final validation of the Order.

Place of delivery: A delivery is considered to have been made as soon as the product is made available at the place of delivery agreed with the customer when the Order is placed and, if applicable, with the carrier.

Withdrawal of the products in the event of absence: In the event of the recipient's absence during delivery, the carrier will leave a calling card at the delivery address indicated by the customer. Depending on the carrier used by Bleu Carmin design, the customer will then either have to pick up or collect their products at the address and according to the terms indicated by the carrier, or make an appointment with the carrier to agree on another date. Delivery. In the absence of withdrawal within the time limits set by the carrier, the products will be returned to Bleu Carmin design, which reserves the right to reimburse the price to the customer, the shipping costs remaining the responsibility of the customer. A maximum period of 3 working days after registration of the order may be required to ship the order. The ordered product is shipped by post, by Colissimo followed to the delivery address indicated by the customer.


Effect of delivery: The transfer of risk occurs upon delivery, when the products are handed over to the delivery address indicated by the customer, or when the products are collected from the carrier. Without prejudice to the time available to the customer to exercise his right of withdrawal, upon receipt of the products, it is up to the customer or the recipient to ensure that the products delivered correspond to his Order, and to check the condition and conformity. products in relation to its Order. If, during delivery, the exterior appearance of the package is damaged, the customer or the recipient of the products will open the package in the presence of the carrier in order to check the condition of the products. In the event of damage resulting from transport, the customer must refuse the damaged products and indicate "refusal for damage". Without prejudice to the guarantees from which the customer benefits under article 8, for any complaint relating to an apparent defect or damage during the delivery of the product, the customer must as soon as possible contact Bleu Carmin design. in order, on the one hand, to preserve the rights of Bleu Carmin designs vis-à-vis the carrier, and on the other hand, in the event that the product is still in the possession of the customer, initiate the return procedure in the conditions provided for in article 8. In the event of a refusal of the delivery or return of the product for the reasons referred to in the previous paragraph, the customer may request a new delivery or the cancellation of his order. The customer has 14 days to return his package. For any refund request, we will credit your bank account with the amount of the returned item, however, the return costs remain the responsibility of the customer.


Article 8: Right of withdrawal

Any natural person customer who acts for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity, and who is not satisfied with the products ordered must be able to exercise his right of withdrawal, without penalties, in the best conditions.

In accordance with the legal provisions in force, the legal period for the right of withdrawal is 14 clear days from the day following physical receipt of the product, or receipt of the last product in the event of an order for several products. If this period of 14 clear days normally expires on a Saturday, Sunday or a public holiday, it is extended until the first following working day.

The customer returning the product as part of the exercise of his right of withdrawal, has the right to a refund of the price of the products ordered. If the right of withdrawal is used for only part of the Order, only the price invoiced for the returned products will be refunded.

For any refund request, after receipt of the product by Bleu Carmin design within 14 days, we will credit your bank account for the amount of the returned item, the return costs however remain the responsibility of the customer and will not be refunded to you. Sale or discount items may be subject to a credit or an exchange.

To exercise this right of withdrawal, the customer must notify Bleu Carmin design of its decision to withdraw by means of an unambiguous declaration, for example, a letter sent by post or email to the address, according to the model recommended below, but which is not mandatory. A withdrawal form is also available in your customer area once logged in.


MODEL WITHDRAWAL FORM (Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of Bleu Carmin design:

I hereby notify you of my withdrawal from the contract for the sale of the product (product description (s), reference number): __________________________________

Order number : _________________________________________________

Ordered on: ___________________________________________

Received on: ________________________________________________________

Reason for withdrawal (for example withdrawal within 14 days, return, etc.): ______________________________________________________________________

Client name : ________________________________________________________

Address of client (s): _________________________________ _____________

Signature of the client (s) (only if this form is notified on paper): ______________________________________________________________

Date: ___________________________________________________


This letter of withdrawal must be sent to Bleu Carmin design, 20 rue LAMARTINE, 75009 Paris. However, the package including the return of your product must be sent to the following address: SERVIA, 16 rue Paul Henri Spaak - 77400 Saint-Thibault-des-Vignes, France.

Bleu Carmin design will send you an acknowledgment of receipt to confirm that your request for withdrawal has been taken into account.

Only the return or exchange of products in their original packaging, complete (accessories, instructions, etc.), in perfect condition for resale, (not soiled, undamaged, unworn) will be accepted. The customer's responsibility is only engaged with regard to the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.

The cost of returning the product remains the responsibility of the customer, except in the event of a lack of conformity or proven hidden defects of the product.


Return procedure

Products that the customer considers non-compliant or affected by a defect must be returned to the following address: SERVIA, 16 rue Paul Henri Spaak - 77400 Saint-Thibault-des-Vignes, France.

The customer must first contact Bleu Carmin design by means of a letter sent by post or an email to indicating the defect or non-conformity observed, as well as a photo showing said defect. or said non-compliance.

The products must be returned in their original packaging, properly protected. They must be in perfect condition, apart from the fault or non-conformity complained of. Any product returned incomplete, damaged, washed, damaged, deteriorated, soiled, even partially will not be refunded or exchanged.

The customer returns the products indicating the defect or lack of conformity noted. We recommend that you keep proof of the return to facilitate procedures in the event of a problem occurring during transport.


Consumer dispute mediation system

In accordance with art. L221-11 of the Consumer Code, it is provided that for any dispute of a contractual nature relating to the execution of the sales contract and / or the provision of services that could not be resolved within the framework of a previously submitted complaint with our customer service, the Consumer may resort to mediation free of charge. He will contact the National Association of Mediators (ANM) either by mail by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by filling out the online referral form at the following address

The consumer can also visit the site of the European platform for online dispute resolution.

The following website also contains all the useful information in the event of a cross-border dispute.


Article 9: Provisions of the law "data processing and freedoms"

Bleu Carmin design has declared the file including personal data relating to customers of the site to the Commission Nationale Informatique et Libertés (declaration No. 2008437) in accordance with the provisions of the Data Protection Act of January 6, 1978. Under this law, the customer has the right to access, rectify or oppose the personal data collected concerning him. These rights can be exercised by e-mail sent to


Article 10: Intellectual property

The customer is prohibited from copying or downloading all or part of the content of the site without the prior and express authorization of Bleu Carmin design, which remains the sole owner of all intellectual property rights therein. reporting.

Article 11: applicable law

These general conditions of sale are subject to French law.